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Florida State University Police Department

FAQs

General

How can I report a crime?

To report a crime anonymously, you may submit information via the Silent Witness online form. You may report hazing by visiting hazing.fsu.edu.


Where can I find a list of Campus Trespass Warnings?

You can find the lists alphabetically here: http://police.fsu.edu/ReportCrime


How can I have a Campus Trespass Warning reviewed, removed or modified?

Contact Major Jim Russell via email at JLRussell@fsu.edu. All trespass warnings are reviewed and addressed in writing ONLY.

FSU Guardian

Is FSU Guardian the same as the FSU Alert system?

No, FSU Guardian is separate from the FSU Alert Emergency Notification System. FSU Alert is Florida State University's emergency notification system. If there is a condition which threatens the health and safety of persons on campus, university officials will warn the campus community using many means of communication, including text messages to cell phones. All faculty, staff and students are encouraged to provide the FSU Alert System with a primary cell phone number where they can be reached during an emergency. The FSU Guardian system is a personal security service provided by FSUPD which turns your mobile phone into a safety device once you sign up.


How much will this service cost me?

Registration for and use of FSU Guardian is FREE to all active faculty, staff and students.


Is the information secure?

Yes. This system uses the latest in security technologies and processes to ensure all information is kept secure and private. They undergo regular security audits to ensure the security of data.


Is FSU Guardian easy to use?

VERY, all you need to do is register and download the Guardian App.


SMS/Text messages are used to register your phone. What if I have SMS/Text messaging blocked?

During the registration process, you’ll be asked to register your cell phone. At which time a SMS/Text message will be sent to your phone with a confirmation code. Since you will not receive this message, please email guardian@fsu.edu with your cell phone number and we will provide your confirmation code in a response email.


Does FSU Guardian require users to have a certain kind of phone?

No, the basic profile features of FSU Guardian work on any mobile phone running on any US-based mobile carrier network. FSU Guardian can locate most devices on the AT&T, Nextel, Sprint and Verizon networks.


If I switch my cell phone number and provider will I need to register my information again?

If you change your cell phone number, you should log into your FSU Guardian account and update your profile with your new mobile number. You will not be asked to create a new profile, however this is the perfect time to review your existing profile, and confirm the remainder of the information is up to date.


My account says "profile incomplete." What else do I need to do? What information is required?

In order for your account to be activated you have to complete three tasks. First, register your cell phone. Secondly, create your 4 digit PIN. Lastly, make sure you accept the terms and agreements. This will complete your registration. All other information is optional.


If I am inactive from FSU for personal reasons or leave school for a semester or any length of time will my personal profile information still be available and will I be able to use the FSU Guardian service?

NO, in the event that you leave FSU for any reason, your personal profile and account information will be removed from the system. Upon your return you will need to register your personal profile and cell phone information in the FSU Guardian system again.


If I am a faculty or staff member can I register for FSU Guardian?

YES, but please keep in mind that FSU Guardian is campus based. Once you travel beyond FSUPD’s jurisdiction, the City of Tallahassee Police or Leon County 911 calls will be routed to the nearest emergency communications center.


Is FSU Guardian always tracking me?

No, your privacy is of utmost importance. You can only be located if an alarm timer expires or when calling for immediate assistance to 911 on your registered cellular telephone.


Can FSUPD track me whenever they want?

No, FSUPD will only be able to obtain your information if an alarm timer expires or when calling 911 on your registered cellular phone.


Will FSU Guardian let other people like my family or friends track me?

No, never. Only FSUPD will ever have access to your information and the GPS function will only activate when you call 911.


How can I tell if my mobile phone can provide its location to FSU Guardian?

FSU Guardian can locate most devices on the AT&T, T-Mobile, Sprint and Verizon networks. Once you have registered for FSU Guardian, you will be presented with information about location services on your mobile carrier. Please refer to this section for more details.


What if my carrier or mobile phone cannot provide FSU Guardian with location information? Can I still use FSU Guardian?

FSU Guardian works with any mobile phone, on practically any carrier. If FSU Guardian cannot determine your phone's location, all other profile information will be made available to FSUPD in case of an emergency.


How does the GPS Tracking work?

As cell phone technology has become more accessible, the population is relying less on traditional landline telephones in favor of their mobile devices. This trend presents a complication for FSUPD dispatchers when they receive calls. When a call is made to FSUPD from a landline phone, the address associated with the telephone number is transmitted with the call. Calls made from cell phones, however, will not transmit a location since they are not associated with a static address (i.e. a house). FSU Guardian removes this complication by supplying the location of calls made to FSUPD from cell phones that have been registered.When users call 9-1-1 from their registered cell phone, their profile and location will appear to the FSUPD dispatcher. This will help dispatchers relay more accurate and timely information about the caller to first responders. This is especially important if the caller cannot identify their location to the dispatcher. The technology used by FSU Guardian finds callers to within a three meter radius of their actual location - if available. The GPS feature is available for users with GPS-enabled cell phones on most providers networks. If GPS is not enabled, or if users have a wireless service provider that doesn’t have sufficient coverage on campus, FSU Guardian will utilize cell tower triangulation to approximate the location of the phone.


Are their certain factors that can affect the carrier reported location accuracy (GPS)?

Yes. Factors include, but are not limited to: whether or not you are calling from inside a building or a "dead spot"; the strength of your cell signal, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and, the type and quality of your phone, carrier and signal.


How does my profile information get collected and sent to FSUPD?

You will go online and sign up for FSU Guardian at police.fsu.edu/guardian. You are encouraged to enter all of the suggested profile data, i.e. hair and eye color.


Once I register for FSU Guardian will my cell phone be exposed to spam messages and advertisements which I do not want?

No, your cell phone will receive only one text message that provides you with a confirmation number indicating that your cell phone has been registered. No other advertisements or spam will be sent to your cell phone.


What can I do if someone forces me to turn off FSU Guardian?

FSU Guardian includes a false deactivation code to alert FSUPD, which is one number higher than your PIN. For example, if your PIN is 1234, you may enter 1235. FSU Guardian will appear to turn off normally, but FSUPD will be alerted.


Still have Questions about FSU Guardian?

Please feel free to call FSUPD at 850-644-1234.

Victim's Rights

What can I do if I have been the victim of a crime?

Take advantage fo the Victim Advocate Program: If you or someone you care about has been the victim of a crime you may need to talk with someone about your options. It is not uncommon to experience a broad range of emotions including fear, confusion, anger, quilt, frustration, and tremendous sense of loss. These are all NORMAL reactions to what has happened.


Victim's Rights Brochures